Complaints

To raise a concern about care, billing, privacy or conduct, use the contact form and select “Complaint”. The form gives you a reference number, and your message appears in the back-office review queue. Do not use it for an urgent clinical problem.

If your concern involves a registered practitioner, you can also ask the Health Professions Council of South Africa about its formal complaints process. Privacy complaints may be taken to the Information Regulator.

We will not claim a response-time guarantee until a staffed support process and public contact details have been approved for launch.