How it works
Choose an appointment, speak to the doctor in your browser, then pay after the consultation.
Appointment options
Request the next available appointment during consulting hours, or reserve a video appointment for later.
Send a request during consulting hours. The clinician confirms it before the video consultation begins.
Reserve a GP video appointment at a time that suits you. Secure joining details are issued once the appointment is confirmed.
How it works
From the moment you decide you need a doctor to the moment your paperwork lands. No deposit, and nothing to download.
Tell us what you need and whether you want the next available appointment or a time later on.
You confirm your number and email. No deposit, no card, no app to download.
A private video consultation in your browser. The GP takes your history and decides what you need.
A secure payment link after the consult. Your script, sick note or referral follows once it clears.
No deposit, no card wall
There is no deposit between you and a GP appointment. You consult first, then we send a secure payment link after the consultation. The available payment methods are shown clearly on that page.
Any clinically appropriate prescription, sick note or referral is released after payment clears. If a clinician decides telehealth is not appropriate before a consultation can take place, you will not be charged for a consultation that did not happen.
The clinician takes a history, assesses what can safely be assessed remotely, and agrees the next step with you.
Your consultation fee is stated before you book. The payment page displays the methods currently available.
Any clinically appropriate documents are released after payment clears and retained in your secure patient record.
Some concerns need a hand on an abdomen or a light in an ear. If a clinician decides that during the consultation, they will advise you on the appropriate in-person next step.
hiDoc does not currently offer in-person appointments through this booking system. A clinician may advise you to see a local GP, pharmacy, laboratory or emergency department instead.
Questions
After. You have your consult first, then receive a secure payment link. Available payment methods are shown on the payment page. Any clinically appropriate documents are released after payment has cleared.
During consulting hours, you can request the next available appointment. The clinician confirms the request before a video consultation begins. We do not promise a specific wait time until enough availability data supports it.
Every clinician must provide a current HPCSA registration number before they can consult through hiDoc. Clinician onboarding is managed directly by the company.
A clinician may issue an electronic prescription when clinically appropriate and legally permitted. Some medicines and any concern requiring a physical examination need in-person care. The clinician will explain the right next step.
Not yet. You pay us directly, and for now your invoice is a plain receipt. Coded invoices carrying a practice number and ICD-10 codes, which you could submit to your scheme, are something we are putting in place before launch rather than something we can offer you today.
If the doctor decides you need hands-on care, they will advise you during the consult. In an emergency, go directly to your nearest emergency department. If a video consult is clinically inappropriate from the start, you are not charged.
No. If you have chest pain, difficulty breathing, severe bleeding, a suspected stroke, or you are seriously injured, call 10177 or go to your nearest emergency department immediately.
Request the next available appointment or choose a time in the consulting day. Nothing is charged before your consult.
