Online care
What can an online doctor treat?
Online GPs are useful for problems where the history carries much of the diagnosis and where video gives the doctor enough additional information. They are less useful when the decision depends on touch, vital signs, an internal examination or an immediate test.
Updated 20 September 2026 · 5 minute read
Problems often assessed online
A GP may be able to assess uncomplicated cold and flu symptoms, mild stomach illness, allergies, some skin concerns, urinary symptoms, stable chronic-care questions, contraception questions and medication side effects. Suitability depends on the patient, the symptoms and what the doctor can observe.
Problems that often need an examination
Severe abdominal pain, significant injuries, breathing problems, possible pneumonia, ear symptoms in young children, unexplained neurological symptoms and conditions requiring blood pressure, oxygen or laboratory testing may need face-to-face care. The online GP can still help direct you, but should not pretend video supplies missing evidence.
Children and older patients
Age changes the threshold for in-person assessment. Babies, frail older people and patients with serious chronic conditions can deteriorate quickly. Tell the doctor the patient’s age and medical history when booking, and do not delay urgent care while waiting for a video call.
Emergency warning signs
Call emergency services for chest pain, serious difficulty breathing, stroke symptoms, severe bleeding, major trauma, loss of consciousness or a rapidly worsening condition. In South Africa, call 10177 for a public ambulance or go to the nearest emergency department.